How do i turn off captions on xfinity - When you're done using Voice Guidance, simply tap the B key on your remote to open the Accessibility Settings screen again. Tap B again to reopen the On/Off menu. (You can also get here at any time just by holding down the voice control button and saying "Voice Guidance.") Press OK to turn Voice Guidance off. 0.

 
Streaming Xfinity. Recent closed captioning was somehow turned on - just for Xfinity. Given the steps involved (going to the gear, accessibility, etc), it seems like it’s a system malfunction. We’ve tried multiple times to turn it off, but that option doesn’t appear. We’ve made a number of changes to try and get rid of or minimize it .... I 69 traffic cameras

Feb 23, 2023 · Download Article. 1. Open the Disney+ app. It has a blue icon with the Disney logo. Use your TV remote to select the Disney+ app on your smart TV or game console. This method works on most smart TVs and streaming boxes, except for Roku, Google Chromecast, and some Samsung TVs. 2. Select a movie or TV show. The A, B, C, and D buttons are Shortcut Keys and are used to help quickly navigate menus or to complete a task. We have a user manual here: XR2 and XR5 Remote Control Buttons and Functions - Xfinity Support, that will explain the functionality of the different remotes and what the buttons do. I will also leave a description here of what …Same problem I've been trying to figure out for a week on 2 Samsung tvs. Very frustrating. In the accessibility settings there is no option to turn off/on for closed captioning, only for audio description. Looks like they took the option out. If I use the Xfility TV box on another tv it gives an off/on option for closed captioning.Press the xfinity button on your remote and use the right arrow button to go to Settings (cog icon). Then navigate to Language from the Settings menu. Once you are in the Language menu, go to the Closed Captioning Options. Select Primary Language and press the OK button on your remote to make sure you have selected the English option.Jun 4, 2022 · On a Samsung TV, captions can be turned on or off easily in a few steps. To start, use the directional pad on the TV remote and select ' Settings .'. Now go to the ' General ' menu and then choose ' Accessibility .'. Finally, go to ' Caption Settings ' and then select ' Caption ' to turn the feature on or off. How to turn off Disney Plus subtitles on Xbox One. Step 1: Once your movie or show is going, use your controller to click the Down button. Step 2: A Dialogue icon should appear. When it does ...This help content & information General Help Center experience. Search. Clear searchDec 2, 2023 ... You can turn the closed captioning off of whatever channel you're watching by "arrowing" over to the CC which is "checked" and uncheck it&nb...Apr 12, 2022 · On the website: Play a video with subtitles enabled, then click the speech bubble icon > Click off . In the app: Play a video with subtitles enabled, then press the menu button on your remote > Subtitles > English [CC] > Off . If subtitles don’t stay off permanently (although they should), logging out of the Amazon site or reinstalling the ... Turn audio description on and off using the X1 on-screen guide · Turn audio description on using voice control with the Xfinity Voice Remote · Set up an audio .....Turn off your close captions by talking to your remote. Here's a video how to use the Comcast Xfinity X1 voice remote to turn off close caption.Hello! I would first like to welcome you to the community! Thank you so much for reaching out. I completely understand your concerns with the tv not being able to turn the closed captions off. I'll be delighted to assist with this issue. To turn captions off you can try the following: 1.Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. • Press Enter to send your message.In today’s digital age, accessibility is more important than ever. Companies that value inclusivity strive to ensure that their products and services are accessible to individuals ...The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this of...Settings page. To view and change your settings, press the settings icon () on your remote, or go to the home screen and select the settings icon. If your Xumo Stream Box is connected to the internet, you can also press and hold the voice control button on your remote () and say “Settings.”. See the guide below for more information on each ...To do so: Sign in to Netflix on your browser. Select a movie or show. At the bottom-right corner of the screen, hover your cursor over the captions icon. It looks like a little cartoon dialog box. Under Subtitles, select Off to turn closed captions off. To turn them on, select the language you would like.Jan 18, 2018 · Press the Exit button on the remote (above the Volume button on the Universal Remote, and next to the xfinity button on the XR2 Remote) to go back to programming. On some TV Boxes, you can also press the D button on your XR2 Remote to turn Audio Description on/off: Press the diamond-shaped D button located just above the number 3 on your XR2 ... 24.6K Messages. 4 years ago. @l_gregory2011 wrote: That is what I am saying. The closed caption on the gear setting is being automatically turned on. I have to turn it off for each show. See the next reply form Metro11. It did not happen until that last IOS app update. That is why I think it is a bug in the app.Enabling/disabling captions and subtitles. English-language subtitles are available on most English-language videos. Similarly, Spanish-language subtitles are available on most Spanish-language videos. Steps for enabling closed captions may vary a bit by device. On most devices, look for the CC button on the video player bar to toggle them on/off.Turn audio description on and off using the X1 on-screen guide · Turn audio description on using voice control with the Xfinity Voice Remote · Set up an audio .....Streaming Xfinity. Recent closed captioning was somehow turned on - just for Xfinity. Given the steps involved (going to the gear, accessibility, etc), it seems like it’s a system malfunction. We’ve tried multiple times to turn it off, but that option doesn’t appear. We’ve made a number of changes to try and get rid of or minimize it ...Feb 29, 2024 · To enable closed captions/subtitles on supported mobile devices: During playback, tap the Settings icon. Tap Auto, On, or Off under Subtitles & Captions. Tap the X to save your preferences and resume playback. Web. To enable closed captions/subtitles on Hulu.com: During playback, click the Settings icon. MNtundraRET. While watching a streaming movie, etc., press the select button on remote. You will see a command line under picture. Select the CC icon to turn "On" or "Off" for closed captioning.In today’s digital age, closed caption services have become increasingly important in enhancing accessibility and inclusivity for individuals with hearing impairments. Closed capti...Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the “chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line … Enabling/disabling captions and subtitles. English-language subtitles are available on most English-language videos. Similarly, Spanish-language subtitles are available on most Spanish-language videos. Steps for enabling closed captions may vary a bit by device. On most devices, look for the CC button on the video player bar to toggle them on/off. Just follow these steps: Go to the Max website . Log in to your account if you need to. Select the show or movie you want to watch. Hover your mouse over the show or movie you're watching. Click the Audio and Subtitles button. It's the speech bubble icon in the bottom-right corner of your screen.To turn subtitles back off, just say “Closed Captions” or “Captions” into your Voice Remote again. CC Off is displayed mid-screen. Turn CC on while watching a ...To turn subtitles back off, just say “Closed Captions” or “Captions” into your Voice Remote again. CC Off is displayed mid-screen. Turn CC on while watching a ...Turn Closed Captioning On or Off Using the Xfinity Voice Remote. Closed Captioning (CC) can now be turned on or off using the Voice Remote. Simply press and hold the microphone (Mic) button, and say "Closed Captions" or just "Captions." Acquaint yourself with the extended list of voice commands.Open the Acorn TV app. Select a TV show or film and start playing. Select the CC icon in the upper left corner. Turn captions on or off. You can also control captions from the Home screen by selecting the “Settings” menu (the three dots in the top right corner) and checking or unchecking the “Global Closed Captioning” option.Plans and Pricing. Check out great deals on Internet bundles. VIEW ALL OFFERSWhile watching TV, simply press the down arrow on your Xfinity remote. This will pull up playback controls. In the controls, look for a button that reads Audio Options/SAP and select it. Under that setting, use the up and down area to toggle between various languages. The checkmark shows the current languages being used.Jun 7, 2021 · CCJessie1. @edwardp. Thank you for posting your Peacock question here. While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. Then, scroll to the left text bubble icon and select/click None. Please allow 30 seconds for the subtitles to turn off. Press the down arrow once to highlight Descriptive Video Service, then use the right/left arrows to turn it on/off. When Descriptive Video Service is turned off, the Default Audio Track should be set to Channel Default. Press the up arrow once to highlight the Default Audio Track setting. Press the left arrow multiple times until it's set to ... One of the top right buttons should be three lines, the icon for the settings menu. Press this button. Step 2: In the menu that appears, select Subtitles. Step 3: In the subtitles section, which ...rmswenson747. i found that the firestick has a default setting to always turn on closed caption if available on the playing video. it is under firestick>settings>accessibility>closed caption. i believe that the many people having this problem on different devices are blaming the xfinity app, when the solution is actually in the media player device.Turning on subtitles on Freevee is simple, regardless of what device you’re using. Next to settings, volume controls, and the button to toggle fullscreen viewing, you’ll find a Subtitles and ...Press the xfinity button on your remote and use the right arrow button to go to Settings (cog icon). Then navigate to Language from the Settings menu. Once you are in the Language menu, go to the Closed Captioning Options. Select Primary Language and press the OK button on your remote to make sure you have selected the English option.Open Microsoft Edge Browser. Click on the three dots (…) on the upper right corner of the edge browser. Select Settings. On the Settings window, click on Reset Settings on the left pane menu. Click on Restore settings to their default values. Review the changes it made and proceed in reset. Close the browser after the reset and re-launch ...Find out how to set closed captioning and audio description options on the Xfinity Stream portal. Xfinity For full functionality of this site it is necessary to enable JavaScript.Streaming Xfinity. Recent closed captioning was somehow turned on - just for Xfinity. Given the steps involved (going to the gear, accessibility, etc), it seems like it’s a system malfunction. We’ve tried multiple times to turn it off, but that option doesn’t appear. We’ve made a number of changes to try and get rid of or minimize it ...Comcast's RISE program offers Baltimore small businesses a lifeline with $5,000 grants, tech makeovers, and marketing resources. Comcast has announced a new wave of 100 comprehensi...Here we have explained in detail all the steps you need to take to disable closed captions on Peacock using the app: You need to open the Peacock App and then click on Settings. Select General and proceed to Accessibility Settings. Now click to Hearing/Audio. Choose Caption.We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Hello @user_qu5ok0 we know that being able to manage your closed captions is crucial. We have identified an issue with some Samsung and LG customers having issues with being unable to turn off closed captions via the Xfinity Stream app. Our engineer partners are aware of this issue and working with our app developers to provide a solution on this.Voice command tips. To change the channel using your Xfinity Voice Remote, press the Voice ( Microphone) button, which activates Voice Control, and say something similar to the following voice commands: "ESPN". "Watch Disney Junior". "832". "Watch channel 810". "Turn on Discovery Channel". Voice commands can also be used to search for TV …Since we have received our new box, almost every time we pause the tv the captions turn off. We have to turn them back on each time. ... Hey there, @user_b5b834, thanks for reaching out through Xfinity Forums regarding your Closed Captions concerns. We rely on having Closed Captions in my household as well, so I completely …To do this select Custom in the Closed Captioning Style field. If you wish to receive the Closed Captioning style chosen by the programmer for easy reading, switch the style to Auto. To assist you the link: https://comca.st/3sqWK1V is very helpful. I am an Official Xfinity Employee.Dec 29, 2020 ... While a video is playing, press the Down button on your remote. Select CC, and then choose On or Off. You can also turn captions on/off by ...Next, most of the buttons on the Comcast remote don't work when I go to XUMO; it seems that that Comcast should fix this. Finally it seems that if Samsung can provide closed captioning, Comcast should be able to as well, and not just give a cop-out excuse. I don't imagine Comcast wants to admit that their employees aren't as smart as Samsung's.Dec 29, 2022 · But again, every time we open a new channel/program within Xfinity Stream app on Fire TV, CC starts as ON (default). We know how to turn if OFF by navigating to the icon, but we don't want to have to do that every <darn> time. There's gotta be a way to set the Xfinity on FireTV CC default to OFF but we cannot find it. Next, most of the buttons on the Comcast remote don't work when I go to XUMO; it seems that that Comcast should fix this. Finally it seems that if Samsung can provide closed captioning, Comcast should be able to as well, and not just give a cop-out excuse. I don't imagine Comcast wants to admit that their employees aren't as smart as Samsung's.Max is the new subscription video-on-demand streaming service from Warner Bros. Discovery which combines all of HBO Max with Discovery+ favorites. Audio Description won't turn off. I started watching Infinity Train Season 4 today and for some reason all of the actions were being narrated. I checked the settings and apparently Audio Description ...Enabling/disabling captions and subtitles. English-language subtitles are available on most English-language videos. Similarly, Spanish-language subtitles are available on most Spanish-language videos. Steps for enabling closed captions may vary a bit by device. On most devices, look for the CC button on the video player bar to toggle them on/off.Learn more about the Xfinity Voice Remote. Learn more about the Xfinity Voice Remote. ... How do I use voice control? Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. ... "Turn on Closed Captioning."If you are on a Roku device, you may have to change subtitle settings directly on the Roku menu to get them turned off. Step 1: Using the Roku remote, choose the Home button, then choose Settings ...In today’s digital age, the internet has become an integral part of our lives. From communication to entertainment, we rely on the internet for various purposes. Accessibility: One...Access and use the YouTube app. To access the YouTube app, press the xfinity button on your remote control and navigate to Apps > YouTube. Using the voice remote, you can also open the app by saying "YouTube," or search for specific video types, e.g., "Best street food in the world on YouTube." Once the app is open, you can continue to search ...How to turn caption on and off with the voice remoteAllow 30 seconds for the subtitles to turn on. How do I turn off closed captions while using Peacock? While watching a program with closed captions enabled, pause it. Then, go up and to the right to select Subtitles & Audio (the text bubble icon) and select Off. Allow 30 seconds for the subtitles to turn off. Are there any accessibility features?When you press the B button twice on your remote (also known as your Accessibility Shortcut), Xfinity Flex will turn on Voice Guidance by default. To change ...Feb 23, 2023 · Download Article. 1. Open the Disney+ app. It has a blue icon with the Disney logo. Use your TV remote to select the Disney+ app on your smart TV or game console. This method works on most smart TVs and streaming boxes, except for Roku, Google Chromecast, and some Samsung TVs. 2. Select a movie or TV show. Enabling/disabling captions and subtitles. English-language subtitles are available on most English-language videos. Similarly, Spanish-language subtitles are available on most Spanish-language videos. Steps for enabling closed captions may vary a bit by device. On most devices, look for the CC button on the video player bar to toggle them on/off.Clear caption phones have become increasingly popular among individuals with hearing loss or those who rely on captions to communicate effectively. These phones are designed to dis...Nov 30, 2023 ... Then press down again and then press right till CC is highlighted and hit OK. That should uncheck the CC. Hope that helps. (edited).Launch the content you would like to watch. Pause the content to make the navigation bar appear. Click up on your remote and then click right to the text bubble icon that says "Audio & Subtitles". Then select the subtitle option you would like to use. You may have to click a button to select this choice and allow 30 seconds for the subtitles to ...With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. Comcast email is one of the more popular email services, and it is impo...Press the Down button. The closed captioning may be a hidden menu at the bottom of the screen. Pause the video. If you see the letters “CC” on the right side of the screen, go there to toggle the closed captioning off. Press the Options button, which has three horizontal lines. In some apps, this opens a menu with an option for Subtitles.Hello! I would first like to welcome you to the community! Thank you so much for reaching out. I completely understand your concerns with the tv not being able to turn the closed captions off. I'll be delighted to assist with this issue. To turn captions off you can try the following: 1.Troubleshooting issues with audio or captions and subtitles. If it turns out that we don’t have the audio language, captions, or subtitles you’re looking for, you can let us know through our feedback form at the bottom of the page. If you notice any errors with audio, captions, or subtitles while streaming, try the troubleshooting steps below:Max is the new subscription video-on-demand streaming service from Warner Bros. Discovery which combines all of HBO Max with Discovery+ favorites. Audio Description won't turn off. I started watching Infinity Train Season 4 today and for some reason all of the actions were being narrated. I checked the settings and apparently Audio Description ...Click the CC icon or select the Setting ( gear icon) button. Select the Captions option. Choose a CC track from the list. Click on the Options to adjust how closed captions appear on your screen. As with the phone, just repeat the above to turn off closed captions if you no longer need them on the web.The easiest way to turn audio description on or off is to use voice control. While watching full screen video, press and hold the voice control button on your Xfinity Voice Remote and say "audio description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle.I have 1 more try and if that doesn't work we will take a look at your account. Tap the B key on your remote to open the Accessibility Settings screen again. Tap B again to reopen the On/Off menu. Press OK to turn Voice Guidance off. Please let us know if this option fixes it or not.Turn on your Insignia television. On the Insignia remote, press the Menu button. Using the left and right arrow buttons, find the Settings option. Press the Enter button or the down arrow button to select it. Use the up and down arrows to navigate the Settings. Find the Closed Caption menu and select it with the Enter button.4 years ago. This is also happening to me on my TV. Closed Captioning is set to ON under device preferences but still turns off. I end up having to go to the bottom of the screen and selecting CC again to turn it on. Started a few weeks ago. Very annoying.24.6K Messages. 4 years ago. @l_gregory2011 wrote: That is what I am saying. The closed caption on the gear setting is being automatically turned on. I have to turn it off for each show. See the next reply form Metro11. It did not happen until that last IOS app update. That is why I think it is a bug in the app.Follow these steps to turn off subtitles on the Disney Plus app. During playback of a show or movie, tap the display. Two icons will appear in the upper right corner. Choose the far-right option. In the Audio & Subtitles menu, select the Off option under Subtitles. Press the X on the display to return to resume playback.Xfinity device . There are two ways to turn on closed captions: For VOD. While watching a video, toggle on the video player with the remote, so that the fast-forward/rewind timeline displays. ... Select Closed Captioning and press Select to turn captions on or off. To format closed captions on your Cox Contour Receiver 1: Press the MENU button ...HBO Max allows you to watch your favorite shows and movies from WarnerMedia’s vast media library. Here’s how to turn closed captions on or off when watching.But again, every time we open a new channel/program within Xfinity Stream app on Fire TV, CC starts as ON (default). We know how to turn if OFF by navigating to the icon, but we don't want to have to do that every <darn> time. There's gotta be a way to set the Xfinity on FireTV CC default to OFF but we cannot find it.Open the Acorn TV app. Select a TV show or film and start playing. Select the CC icon in the upper left corner. Turn captions on or off. You can also control captions from the Home screen by selecting the “Settings” menu (the three dots in the top right corner) and checking or unchecking the “Global Closed Captioning” option.Press the xfinity button on your remote and use the right arrow button to go to Settings (cog icon). Then navigate to Language from the Settings menu. Once you are in the Language menu, go to the Closed Captioning Options. Select Primary Language and press the OK button on your remote to make sure you have selected the English option.1. Have your Cable or Satellite TV account login information ready, this is usually just a user name and password. If you don’t know what this is, contact your service provider. 2. Find your service provider from our list. If you are having problems seeing your TV provider, please select “view all” for an alphabetical list. 3.To turn the captions off using an XR15 remote control, do the following: Press the B key on your Xfinity remote to reach Accessibility Settings. Press OK to toggle Closed Captioning On or Off .Have you tried backing out of all apps, go to settings, go to device care, manage storage, select the infinity app, clear cache. Then go back into the Xfinity app and start a program. CC is defaulted to on, so pause the program and at the bottom of the screen arrow over to cc, turn it off. The rest of the programs started without cc on.Press the Pause or Volume Up button. If this is a problem with the TV's Closed Caption settings, pausing or adjusting the volume will make the box disappear momentarily. Try a different Closed Captioning setting. Turn on Closed Captioning, wait for a commercial that does not support Closed Captioning; then turn it off.We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Turn Captions On or Off Using the X1 Accessibility Settings Menu. To access Accessibility Settings : Press the B key on your Xfinity remote to reach Accessibility Settings. Press OK to toggle Closed Captioning On or Off. If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color and formatting).

Feb 29, 2024 · One of the top right buttons should be three lines, the icon for the settings menu. Press this button. Step 2: In the menu that appears, select Subtitles. Step 3: In the subtitles section, which ... . Khsc kansascom

how do i turn off captions on xfinity

Access and use the YouTube app. To access the YouTube app, press the xfinity button on your remote control and navigate to Apps > YouTube. Using the voice remote, you can also open the app by saying "YouTube," or search for specific video types, e.g., "Best street food in the world on YouTube." Once the app is open, you can continue to search ...For the hearing impaired, learn how to turn closed captioning on and off on your TV and where you can find other TV and remote-related tutorials on your TV w...Solution. #2. Power off the comcast box, leaving the tv on. Press "Menu" on the Comcast remote. When the service menu comes up, nudge the CC option to CC1. Hit "menu" until the screen goes black, then power on the box. I guess they couldn't be bothered to make a key for that.24.6K Messages. 4 years ago. @l_gregory2011 wrote: That is what I am saying. The closed caption on the gear setting is being automatically turned on. I have to turn it off for each show. See the next reply form Metro11. It did not happen until that last IOS app update. That is why I think it is a bug in the app.Aug 17, 2016 ... How to turn on and off Closed Captioning on Xfinity X1 box.Jun 4, 2022 · On a Samsung TV, captions can be turned on or off easily in a few steps. To start, use the directional pad on the TV remote and select ' Settings .'. Now go to the ' General ' menu and then choose ' Accessibility .'. Finally, go to ' Caption Settings ' and then select ' Caption ' to turn the feature on or off. Jan 28, 2024 · 3 Messages. 2 months ago. Closed Caption delaying and not keeping up with what’s being said. Mostly on MeTV, but on many other channels. I’ve done everything that’s been suggested, restarted system many times. Made sure correct CC are turned on everywhere across cable and streams apps. Makes me so mad that I’m paying for cable, and ... To do this select Custom in the Closed Captioning Style field. If you wish to receive the Closed Captioning style chosen by the programmer for easy reading, switch the style to Auto. To assist you the link: https://comca.st/3sqWK1V is very helpful. I am an Official Xfinity Employee.13 Messages. Saturday, December 2nd, 2023 8:20 PM. Default closed captioning when I launch XFINITY Streaming App. Recently when I launch XFINITY …Click English. To turn them back off, follow the same steps but click ‘Off’ instead. From the Mobile App. Similar to the web browser, follow these steps: Play a show or movie. Tap on the icon in the upper right-hand corner that looks like a chatbox. Tap English. To turn the subtitles back off, select the ‘Off’ button.Step 3. Press the right arrow key to display the track language options. The available options are "English" and "Spanish." English is the primary language for audio tracks, but "Spanish" is default for all SAP audio tracks. Highlight "English," and then press "OK/SEL" to disable the SAP audio.Enabling/disabling captions and subtitles. English-language subtitles are available on most English-language videos. Similarly, Spanish-language subtitles are available on most Spanish-language videos. Steps for enabling closed captions may vary a bit by device. On most devices, look for the CC button on the video player bar to toggle them on/off.Oct 21, 2023 · To enable captions, you can follow the steps below. If you are using an indoor/outdoor antenna or a wired broadcasting antenna directly connected to the TV's antenna port, you can use the caption function. The caption function is not supported with a set-top box. ※ The instructions may differ by model. Opening [Caption] in Settings Closed Captioning always on... alawyn. +5 moreOpen Settings from the Xfinity home screen. Get down to Accessibility Settings. You will see that the Closed Captioning option is highlighted. Press the OK button to turn it off. Note: Streaming applications like Netflix, HBO Max, Peacock or Amazon Prime have their own settings to turn off the closed captions.Follow these steps to turn off subtitles on the Disney Plus app. During playback of a show or movie, tap the display. Two icons will appear in the upper right corner. Choose the far-right option. In the Audio & Subtitles menu, select the Off option under Subtitles. Press the X on the display to return to resume playback.While watching TV, simply press the down arrow on your Xfinity remote. This will pull up playback controls. In the controls, look for a button that reads Audio Options/SAP and select it. Under that setting, use the up and down area to toggle between various languages. The checkmark shows the current languages being used.Solution. #2. Power off the comcast box, leaving the tv on. Press "Menu" on the Comcast remote. When the service menu comes up, nudge the CC option to CC1. Hit "menu" until the screen goes black, then power on the box. I guess they couldn't be bothered to make a key for that.3 years ago. Okay, so I hit the pause button and then the down arrow. Works with other on demand and streaming channels. Peacock still doesn't work by this method. I have tried hitting the center button on my xf1 remote and then using the left arrow. I have tried pause and using the left arrow.Same problem I've been trying to figure out for a week on 2 Samsung tvs. Very frustrating. In the accessibility settings there is no option to turn off/on for closed captioning, only for audio description. Looks like they took the option out. If I use the Xfility TV box on another tv it gives an off/on option for closed captioning.Hello LisaStapleton1, I will be happy to help you solve this problem. To deactivate or activate the subtitles from the computer. Click Settings..

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